Privacy Policy

Introduction

This Privacy Policy explains how ScribeToAny collects, uses, stores and protects your information when you use our audio and video transcription service. By using the Service, you agree to the practices described here.

Information We Collect

• Account information: your name and email address, provided when you register or contact us, and managed through our authentication provider.
• Uploaded media: the audio and video files you upload or import for transcription.
• Transcripts: the text transcripts generated from your media, including any edits you make.
• Usage and quota data: how you interact with the Service, including transcription minutes used, jobs run, and pages visited.
• Device and log data: technical details such as IP address, browser type and operating system.
• Payment metadata: limited billing details needed to manage your subscription. We do not store your card numbers (see Payment Data).

How We Use Your Information

We use your information to provide and maintain the Service, transcribe your media, manage your account and subscription, provide customer support, enforce usage quotas, improve and secure the Service, and detect and prevent abuse.

Uploaded Files and Transcripts — Retention and Deletion

• Original media is deleted automatically. After your file has been transcribed, the original uploaded audio/video is automatically and promptly deleted from our storage. If a transcription fails, the original file is retained only for a short retry window (currently up to 7 days) and then deleted.
• Transcripts are kept until you delete them. Your generated transcripts remain available in your account so you can view, edit and export them, and are stored until you delete them or close your account.
• You are in control. You can delete your transcripts at any time from within the Service.

No Training on Your Data

We do not use your uploaded media or your transcripts to train machine-learning models. Your content is processed only to produce and deliver your transcripts to you.

Payment Data

Payments are handled by our payment provider (Stripe or Creem). Your full card details are entered directly with the provider and are not stored on our servers. We receive only limited billing metadata (such as subscription status) needed to manage your account.

Your Rights

Depending on where you live, you may have rights under laws such as the GDPR or CCPA, including the right to access, correct, delete, or export your personal data, and to opt out of analytics. You can exercise these rights, or ask any privacy question, by contacting us.

Data Security

We implement appropriate security measures, including encryption in transit, time-limited presigned URLs for file access, and access controls, to protect your information from unauthorized access, alteration, disclosure or destruction.

International Data Transfers

We use global infrastructure (including Cloudflare's edge network), so your information may be processed in countries other than your own. Where required, we take steps to ensure your data receives an adequate level of protection.

Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us.

Cookies

We use cookies and similar technologies as described in our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page and updating the date above.

Contact Us

If you have any questions about this Privacy Policy, please contact us.